Support

Write to [email protected], or use the form below, and you will reach the person who built Damson, not a queue. Most replies go out within two working days.

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Your email address

What is happening

If something went wrong in the app, saying which iPhone and which version of iOS you are on usually saves a whole exchange.

Send it

Your address is used to reply and for nothing else. It is not added to any list, and the privacy policy says where it is held. If you would rather write from your own mail client, use [email protected].

Where are my records kept?

On your phone, and in your own iCloud. Damson has no account to log in to, which is also why we cannot recover anything for you if the phone is lost and you had switched syncing off. Syncing is free and on from the first day, so your records follow you to your other devices without your doing anything. Nothing is sold for it, and you can switch it off any time in You, then My data.

My other iPhone is empty

Check first that syncing is still on, in You, then My data. Both devices need to be signed in to the same Apple ID with iCloud Drive on, and the app needs to have been opened at least once on each. Syncing is not instant; give it a minute on a good connection. If it is still empty after that, write to us.

I do not want my records in iCloud

Switch syncing off in You, then My data, and it stays off until you switch it on again. That on its own leaves the copy already in your iCloud alone; the same screen has a separate action to delete that copy when you want it gone.

Why does Damson only keep 42 photos?

Photographs are large, and a food diary that quietly fills your phone is a food diary you delete. Damson keeps the most recent 42 and removes the oldest when a new one arrives. The meal record itself, including the reading and your check-in, is kept whether or not its photo is still there.

I have reached the daily limit

Readings and questions are limited per day so the running costs stay predictable and the app can stay free of advertisements. The count resets overnight. Everything that happens on the device, including logging a meal by hand and reading back your own record, has no limit.

How do I cancel, or get a refund?

Purchases are Apple's, so cancelling happens in your App Store account settings and refunds are requested from Apple. We deliberately have no separate cancellation process of our own to get lost in. If Apple says no and you think that is unfair, tell us what happened.

Deleting everything

Deleting the app removes the records on the device. Unless you had switched syncing off, there is also a copy in your own iCloud: delete it from inside the app before you go, in You, then My data, or remove Damson's data from iCloud in your iPhone settings, under your Apple ID. We hold no account and no health records, so there is nothing else to erase. The privacy policy sets out the full picture.

Reporting something wrong in the app's content

If a claim in Damson looks incorrect, please say so and quote it. How we handle corrections is written down in our editorial policy, and a correction that is warranted is made openly rather than quietly.